Team Assignment - HPT Trends and Issues

We need to answer the questions below.

• Form and build Partnerships with Clients

  • Attend client sites as and when to resolve issues or to provide necessary consulting on interventions.

  • Support clients during a new implementation or an upgrade project

  • Consult with clients to identify efficiency gains in work performance as a result of the implementation interventions
  • Promoting company image by enhancing standards and client service
  • Build trust with clients and gain insight to the clients market place, and business goals and objectives.

• Complete Performance Analysis
  • Carry out detailed investigations of any reported problems.
  • Gain understanding of desired performance vs. current, and propose interventions to bridge gap
  • Update internal CRM systems with any problems raise, detailing the cause and the solution.
  • Have the ability to evaluate and work with stakeholders in carrying out intervention projects
  • Provide appropriate tools to test, evaluate, and monitor performance improvement programs

• Manage Performance Change Projects
  • Provide training to new employees or new users.
  • Recommend solutions and coach team members in order to share knowledge
  • Record any chargeable consultancy time in an accurate and timely manner.
  • Liaise with account managers to resolve client issues.

1. There is a need to find common ground to what competencies a HPT consultant should have. While there are many institutions that offer similar courses, the required skills usually include systems thinking, performance analysis, instructional design, process management and evaluation. These would form the core skills necessary for a HPT consultant to do his job well.
2. Organizations are going through profound change such as the pressures of competition, the need to innovate faster...etc. The key issue is how to improve worker performance in a complex and ever changing environment, while the costs and numbers of the workforce have to be reduced.
3. How to improve instruction and training to support re-engineered work design and structure?
4. Understanding of external factors that are effecting organizations, such as baby boomer generation retirement concerns and proposed loss of corporate knowledge and expertise.
5. Establish a strong focus on evaluation for the purpose of validating process and approaches used within the HPT field.
6. Much of the business world is unfamiliar with HPT, or see it as a fad. A marketing campaign is necessary to bring HPT to the forefront of business organizations and promote the beneficial role performance technologists play
7. Adapt and build on currently model that include Six Sigma, LEAN, etc.
8. Shift from quick problem interventions to opportunity interventions, focusing on what a perfect model or performance is not on the problems of current processes and performance.
9. Learn skills in economics, evaluation, finance, business, marketing, and management to gain more thorough understanding of organizational markets